Your order will be shipped on the next business day following payment, provided all of the required information, including delivery details, are completed at the time of ordering. Please note that some payments may take several days to clear which may delay shipment, to avoid delays please review the payment options at the checkout. If we need to confirm any details we will contact you the next business day after the order is placed.
Orders are normally delivered within 3-5 business days of shipment, depending on your location. If your order has not been delivered within this time frame, please contact us and we will follow up for you.
Yes, our friendly staff will be able to calculate the best possible delivery price for you. Please email us details of your orders and the delivery postcode and we will provide you a quote on the combined delivery.
Yes, there are no restrictions as to where our products can be shipped within Australia and it is incredibly easy to obtain a delivery quote through our website. Simply open the product page of the item you’re interested in, select delivery and enter your postcode, it’s that easy – go ahead and try it now!
ATL is an acronym for “Authority to Leave”. Authority to leave is where the person receiving a parcel gives permission to our couriers to sign for and leave parcels that usually require a signature. This means that the courier can leave the parcel outside your door, or in your letterbox. This is the most efficient way to ensure there are no re-delivery or additional fees incurred. By placing an order with ATL method of postage you are agreeing to this method of delivery, please ensure you read our full terms & conditions. If this delivery method doesn’t suit you, please contact us prior to placing an order.
When you select a local depot delivery your goods are dispatched to a courier depot closest to you. Once the items arrive the courier company will contact you, usually via email, to advise of the delivery and to arrange collection.
We ensure that your order packaged to offer the best protection against damage while they are in transit, however we do offer insurance on all of our deliveries to ensure you are always protected. If you select to pick up your items or arrange your own courier we cannot insure the goods once they have been signed for (at release/dispatch), so please ensure you arrange your own insurance if you select to use your own courier.
Yes, if you would like to organise your own courier we are more than happy to provide you with the required information, (weight, dimensions, etc.) to make a booking. Please advise our staff of the booking and ensure the courier company has the correct invoice information to avoid delays at pick-up. Artino Group can only provide insurance for our own delivery services, so you may need to discuss insurance options with the courier you’ve chosen.
Delivery will be to your front door only at ground level only. For safety and insurance reasons our drivers cannot take goods inside or upstairs, so you may need to arrange help for heavy or bulky items. For special delivery requirements please contact us to discuss your need and we will provide you with a quotation.
You may be able to reduce the cost of your delivery if a forklift is available to unload your order, please contact us for further information.
Yes, our showroom is located at 2/5 Wadhurst Drive, Boronia, Victoria. Most of our products are on display, however, some items may not be available from time to time. We advise contacting us prior to your visit to ensure the items you are interested in are on display.
Yes, our showroom and warehouse are located at 2/5 Wadhurst Drive, Boronia, Victoria. Orders can be placed with our staff in the showroom and collected from the warehouse, (please allow 30-40 minutes for our warehouse staff to collect your items after your order has been finalised). Payment can be placed in store via debit card, Visa, MasterCard or cash. If you have placed your order online or over the phone please contact us to arrange collection. Pickup is free of charge, but payments for goods must have cleared prior to collection.
Our bathroom products come in a wide variety of styles to suit all personal preferences and installation requirements. Your choice may only be limited by the physical dimensions of your bathroom and product allocation. If you are unsure, please ask us as we are happy to help you find the right product for your application. Please provide your room or allocated space dimension so we can best recommend a product for you. We also recommend you discuss your plans with your installer as they will have a better understanding of your particular installation limitations, requirements and installation costs.
As a large percentage of our customers purchase via our online store, we are able to keep our costs down, maintain an efficient operation, and this means we are able to pass these savings on to you!
Casesarstone is a licensed brand name, not an actual type of stone. Our stone tops are natural granite or quartz. As our stone-tops are sourced from natural materials there may be slight variations in colours or finishes, but are covered by a 12 month warranty, (please see our terms and conditions for more details).
Our basins are all high gloss finished ceramic. Ceramic is easier to clean and will appear more pristine over time when compared to polymarble basins. Due to the process of manufacturing natural ceramic, occasionally a basin may have slight variations to others in the same range or may not have perfectly crisp lines but these variations are very minor.
Items that are out of stock can take anywhere from a few days to 10 weeks to restock due to production and transit times. However, in most cases this time frame will be shorter that the maximum cycle, so we encourage you to email us with your enquiry and we will get back to you within 24 hours with a more specific time frame. We can also take pre-orders to ensure stock is allocated to you and you order is fulfilled as quickly as possible.
Although we try to provide the most accurate estimates, delivery time for out of stock items can be delayed due to circumstances beyond our control, (changes in shipping schedules, dock strikes, carrier delays, etc.). In the even delays occur we will do our best to ensure customers with pre-orders are notified as soon as possible with the most accurate and up to date information. Dates are estimates only and we apologise in advance for any delays that may be experienced.
We offer a 7 day change of mind return policy, so you get the product home and realise that it won’t work with your application or you simply change your mind we will accept returns providing that you return the goods within 7 days of purchase, they are in their original condition and they are in their original packaging. Items CAN NOT be returned if they are damaged or have been installed.
If you are interstate and wish to return items due to change of mind you will be responsible for the return delivery fees and we can only refund the cost of the item, not your original delivery fee.
A 10% re-stocking fee may apply for returns made after 7 days.
Yes, it’s extremely safe. At Artino Group, we provide a secured checkout with Secure Socket Layering (SSL up to 256 bits) for processing your payments online. Once you have added your items to your cart proceed to the check-out and select the PayPal option to make payments either via your PayPal account or via credit card, or select the Bank Transfer option to pay via direct deposit. If you prefer to speak with our sales team and process a telephone credit card payment for your order, please call us on 0435 998 098.
We accept MasterCard, Visa and American express via the leading payment provider Pay Pal to ensure you feel secure about your next purchase at Fontaine. We also accept PayPal and direct bank transfer. You do not need a PayPal account to make a secure payment.
All plumbing installations & repairs must be carried out by a licensed plumber by law, please seek information from your relevant local authorities on regulations applicable to your project. When installing your vanity, cabinets, mirrors or shower screens, Artino Group recommends using a knowledgeable & experienced tradesperson to complete your installation to ensure you products are installed to relevant building codes and Australian standards, and to best maintain your product warranty. Read our full Terms & Conditions document for further information on installation and warranty.
When installing your vanity, Artino’s Group recommends using a knowledgeable & experienced tradesperson to complete your installation to ensure you products are installed to relevant building codes and Australian standards, and to best maintain your product warranty. Your vanity must be installed on a suitable wall that can provide structural mounting support, and that is completely straight and square. We recommend installing your vanity after your wall tiling has been installed, this is to ensure that any tiling on top of your bench top will not encroach your mixer tap space. We recommend your bathroom has appropriate ventilation to prevent condensation and damage over time. Please check your products prior to installation (do not install a product with defects) and ensure that you keep your vanity parts in a clean and safe environment to help prevent the installer damaging the product when installing.
*Artino terms and conditions apply